FAQ’s On Elizabeth & Clarke

1. Where To Order?

Answer: Click ‘my account’ in the top, right-hand corner. sign-in if necessary. click on ‘my box’, then you may review your subscription details including ship date, current subscription, and your selected shirts. To make changes to your account settings, please email us at howdy@elizabethandclarke.com or call us at 917 300 . 8565.

2. How Do I Cancel My Subscription?

Answer: Please give us a call at 917 . 300 . 8565 or email us at howdy@elizabethandclarke.com. we are happy to help with any changes. we typically respond within 24 hours.

3. How Do I Return An Item?

Answer: Please email us at howdy@elizabethandclarke.com to request a refund or exchange. all items must be unworn and in the original packaging in order to be eligible for return. any items sent to us without the original packaging or that have been worn, will be sent back to you at your expense. if your items meet the return requirements, we offer free return and exchange shipping within the united states; we will reply to your email with a prepaid return label. affix the label to your box, enclose the shirts you would like to return and drop off at any post office or leave with your mail carrier.

If your shipping address is outside of the united states, we will respond with a return shipping address only. we do not cover the return shipping cost for international orders. when your items arrive at Elizabeth & Clarke, we will inspect them and either process your exchange request or issue a full refund for the cost of your items back to your original payment method. for international exchange requests, we will charge your card on file an additional $15 (for orders shipping to Canada) or $25 (for orders shipping to countries outside of the us or Canada) to cover the cost of shipping.

4. Is My Credit Card Information Safe?

Answer: At Elizabeth & Clarke, your personal online security is important to us. we use stripe, a secure online payment gateway that encrypts your card details, stores and safely transmits your personal and credit card information. all orders are processed through our secure checkout system. additionally, for your safety and protection, we will confirm that the billing zip code you provide matches the address on file with your credit card company. once subscribed, your credit card details will be securely stored by stripe.

In addition, to ensure that your shopping experience is safe, simple and secure, Elizabeth & Clarke uses secure socket layer (ssl) technology. this encrypts and protects the data you send to us over the internet. if ssl is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the ssl digital certificate registration. you will also notice that when you look at the location (url) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. this means that you are in secure mode.

5. Which Size Should I Choose?

Answer: Please follow the sizing chart below to guide you in choosing a size. all sizes are American and measurements are in inches. additional plus sizes are coming soon.

size bust waist hip
00 32 24 32
0 33 25 33.5
2 34 26 35
4 35 27 36
6 36 28 37
8 37 29 38
10 38.5 30.5 39.5
12 39 32 41
14 40.5 33.5 42.5

6. Which Country Do You Ship?

Answer: We ship everywhere the us postal service does: to over 200 countries worldwide. all domestic shipping within the united states (both outbound and return) is free. there is a $15 surcharge for shipping to Canada and a $25 surcharge for shipping to any other country outside of the us or Canada.

7. How Much In Taxes And Duties I Must Pay?

Answer: In New York, we pay the sales tax for you, it is included in the price of your box. for all other states and international shipments, please check with your accountant or local tax authority to understand what you may owe in duties and taxes. ultimately, all duties and taxes are the responsibility of the end consumer and we assume no liability in this area.

8. When Will I Receive My Box?

Answer: All boxes are shipped the 1st of the month. If the 1st of the month falls on a weekend or postal holiday, your box will ship out on the next available postal delivery day.

spring collection fall collection
ordered by february 1st ordered by august 1st
shipped by march 1st shipped by september 1st
summer collection winter collection
ordered by may 1st ordered by november 1st
shipped by june 1st shipped by december 1st

9. When Will I Be Charged?

Answer: Payment is deducted from your account each season (4 times per year). the first payment is deducted when you place your first order. subsequent payments are deducted every three months on the following dates (so we have just enough time to order fabric and sew your shirts!):

Spring Collection Summer Collection Fall Collection Winter Collection
December 15th March 15th June 15th September 15th

Typical retailers play a guessing game of how many garments they MIGHT need which usually leads to ordering far more than necessary. these extra costs get passed on to you, without you even knowing it. this is one of the reasons a ‘designer tee’ costs $200. we do things a little bit differently. we order based on demand. this means that you pay upfront, we produce exactly the number of shirts ordered in about 3 months time, and you get an amazing shirt for an even more amazing price.

10. How Can I Become A Model For Elizabeth & Clarke?

Answer: At Elizabeth & Clarke, we do not use professional models, ever. we think our customers are the best representatives of our brand. if you would like the chance to model for us and you live in the New York city area, simply send us your most fabulous picture in your Elizabeth & Clarke shirt! we have no height, weight, or age requirements and we choose a diverse set of women to represent the brand. so simply email your picture to howdy@elizabethandclarke.com, show off your e&c; shirt on our Facebook page, or tweet us your picture @lizandclarke. we choose models 5 – 6 months in advance of each collection.

11. What’s Up With All Of The Shirt Names?

Answer: Each shirt is named after a famous Elizabeth throughout history! think: Elizabeth Taylor, Elizabeth Bennet from pride & prejudice, Liz lemon of 30 rock fame, you get the idea. we tried to find some famous Clarkes too, but there was only, like, one.

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